How It Works
Frequently Asked Questions
Find answers to common questions about using the NHS App to manage your prescriptions with One Pharmacy.
Open the NHS App, go to ‘Prescriptions’, then ‘Your nominated pharmacy’, and search for One Pharmacy. Select your preferred branch and confirm your choice.
Yes. Once you’ve nominated One Pharmacy, you can request repeat prescriptions directly in the app and choose your nearest One Pharmacy location to collect from.
Yes. When you nominate One Pharmacy through the NHS App, your GP will see this in your records and send your prescriptions to us automatically.
No — nomination can be done entirely through the NHS App. You’ll only need to visit the pharmacy when your prescription is ready to collect.
Yes, you can update your nominated pharmacy at any time in the NHS App under the ‘Prescriptions’ section.
